FAQs

ORDERING & PAYMENT

What payment methods do you accept? We accept all major credit cards (Visa, Mastercard, American Express) as well as PayPal, Apple Pay, and Google Pay. All transactions are securely encrypted and processed.

Can I change or cancel my order? We process orders very quickly to ensure the fastest delivery possible. If you need to cancel or change your order, please reach out to our customer support team immediately through our Contact Us page. Once an order has been fulfilled and shipped, we are unable to cancel or modify it.

Are the prices displayed in my local currency? Our website automatically detects your location and displays prices in your local currency for your convenience. Your final checkout will be processed in the currency displayed on the screen.

SHIPPING & DELIVERY

How long does shipping take? To offer you the best prices and a wide selection of products, we partner with global merchants and artisans. Order processing typically takes 1 to 3 business days. Once shipped, standard delivery generally takes 7 to 15 business days depending on your exact location.

Will I receive a tracking number? Yes. Once your order is dispatched, you will receive a shipping confirmation email containing your tracking number. Please note that it may take 2 to 5 days for the tracking information to update in the carrier's system.

Why did my items arrive in separate packages? If you ordered multiple different items, they may be dispatched from different warehouse locations depending on stock availability. This means your items might arrive in separate packages and at slightly different times. Rest assured, the rest of your order is on its way!

Do you ship internationally? Yes, we ship worldwide. Please note that international shipments may be subject to customs duties, taxes, or import fees dictated by your local government. Customers are responsible for any of these additional charges.

RETURNS & REFUNDS

What is your return policy? We offer a 30-day return policy. If you are not completely satisfied with your purchase, you may return it within 30 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.

How do I initiate a return? To start a return, please send us a message through our Contact Us page with your order number and the reason for your return. Our support team will respond quickly with the exact return address and step-by-step instructions.

What if my item arrives damaged or defective? We stand behind the quality of our products. If your item arrives damaged or defective, please contact us immediately with your order number and a clear photo of the damaged product. We will happily send you a free replacement or issue a full refund.

GENERAL INQUIRIES

How can I contact customer support? The fastest way to reach us is by filling out the form on our Contact Us page or by replying directly to your order confirmation email. Our customer service team strives to answer all inquiries within 24 to 48 hours.